ORDER POLICIES

Ordering Information

Because of the customized nature of our products, we do not offer a shopping cart feature on our website.  To place an order, you may call (800) 718-8040 between the hours of 9 a.m. and 6 p.m. PST, send a fax to (530) 676-1378 or email us at info@showtimeawards.com.

We will confirm your order as soon as possible, usually the same day.

How to Place an Order

We are always happy to take orders over the phone especially if you have questions or wish to discuss design changes and customization. If, however, you prefer, you may place an order via email, handle this as follows:

  1. Select the item/s you want (Item type/Name & Product Number)

  2. State the quantity.

  3. To use your own graphic or logo, attach it to the email (in a jpg, png, pdf or CorelDraw file). Enter the text you want placed on the item.  Divide this into lines.  For copy changes on multiple buckles, specify quantity.  Enter text for each item with line changes.

  4. Give us your name, shipping address, phone number, email address and let us know whether or not you want to sign for the item when it's delivered.

Once we receive your order and payment, we will make a proof of your item and you will need to approve it before the item can be produced.  Please see the Custom Artwork section below.

Delivery Information

Orders are shipped prepaid, with shipping charges added to the invoice.  We ship primarily by FedEx but postal service and UPS can be used by special arrangement.  We will make every attempt to use the shipper you prefer.

Normal delivery of custom printed silversmith items is 6-8 weeks after we receive proof approval on your order.  Certain items such as more prefabricated tack items may be ready sooner but others may take longer and because certain items are handmade, they may not be available for rush orders.  We will do everything possible to accommodate your time frame.  We suggest credit card payment for rush orders since production cannot begin until payment is received.  Shipping and handling charges are in addition to the cost of your order and any rush surcharge.  Your order will be shipped as needed for your due date.

 

Payment

We accept MasterCard, Visa, American Express, check and money order.  All orders must be prepaid.  Sales tax is charged in the state of California.

 

Custom Artwork

 We specialize in customizing products the way you want them.  We can create new artwork for you or you can send us your artwork.  The quickest, best way to get us your artwork is to email it to us in  jpg, png, pdf or CorelDraw formats. 

 We do not charge set-up fees unless specifically noted. However we must charge an artwork fee if we need to fix your artwork so that it will reproduce. 

 Good artwork has: 

  1. Clean, sharp, crisp solid black lines on a white background

  2. No gray or colored areas

  3. Clean, sharp type, not broken or shaky.

  4. Simple, clear design.  Less detail produces the best results.

  5. Approximately 3” wide and high

  6. Resolution of 300 dpi

 We charge a $30/hr. fee to modify artwork so that it will reproduce.  We will notify you if your artwork needs modification and let you know the cost before we proceed with your order.

All modified artwork MUST BE approved BEFORE we begin producing your order.  Please respond to the approval request in 24 hrs. to avoid delay, additional shipping charges and/or premium processing fees and possibly, cancellation of your order.

 

Request for Cancellation of Order

Because orders are customized, we cannot cancel an order that has begun production.  If the order has not begun production, we will cancel the order upon your request.  We cannot accept the return of customized items.

 

CONTACT US

We look forward to talking with you! 

  • Call us at 800-718-8040 Pacific Standard Time from 9 am to 6 pm.

  • Email us at info@showtimeawards.com

  • Fax us at 530-676-1378

  • Our mailing address is:  PO Box 941, Shingle Springs, CA 95682